The Incompetence of HOA “Rental Salespeople” – A Case Study in Stupidity

There’s a certain level of incompetence you expect when dealing with property management, but every now and then, someone raises the bar—pushing past mere inefficiency into the realm of breathtaking stupidity. Enter Rachelle Dunne, the property supervisor for Robert L. Jensen & Associates, whose email responses are a case study in dismissiveness, selective enforcement, and an outright refusal to provide legally required documentation.

Let’s break this down, because it’s too good (or infuriating) not to document.

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The Myth of Legally Binding AppFolio Notifications

Rachelle, like many of her ilk, has a fascinating approach to legal compliance: just say something is a rule and assume no one will question it.

> “We sent notice via email.”

Oh? That’s cute. Where’s the proof?

There is no CC&R amendment stating that AppFolio notifications override legal requirements for mailed or posted notices. If they believe otherwise, they should be able to provide:

-The exact CC&R section that grants this authority; and
-The meeting minutes approving this shift in policy.

Yet, Rachelle provides neither. Because, let’s be real—it doesn’t exist.

Water Shutoff Answers vs. Answering a Different Question

I asked why no one from the HOA responded when my unit was affected by an unplanned water shutoff. Simple question, right?

Her response?

> “You requested a water shutoff.”

No, I didn’t.

This is what happens when someone has no valid response—they answer a question that was never asked.

And then, when I ask for a time-stamped record proving that I (or anyone) was notified before the shutoff? Silence. Because, again, it doesn’t exist.

The “Inoperable Vehicle” Towing Scam

Apparently, backing into a parking stall is now equivalent to having an inoperable vehicle.

> “This rule is in the CC&Rs I sent you earlier.”

Oh? Fantastic. Just tell me what section. What page. Surely, if it’s in there, you can cite it.

Except she won’t. Because, and this bears repeating, it doesn’t exist.

And when asked for evidence of previous enforcement, she goes radio silent. Because there is no history of this being enforced, making it selective enforcement (a huge legal liability for them).

The “New” Towing Policy That Was Never Approved

Residents wake up to find their cars missing—no warning, no notice, just gone. Why? Because RLJ decided to enforce a mystery towing policy that no one actually voted on.

Here’s the problem:

No warning notices placed on vehicles. Just “poof”—towed overnight.

The only “notice” was flyers on a message board no one reads.

Legally, towing without notice requires clear, posted signage specifying stating exact conditions (e.g., "Park here and your car will be towed immediately").

This only applies to fire lanes and safety hazards, NOT just any uncovered parking spot RLJ has decided they control.

But instead of following legally required notification procedures, RLJ slapped up vague “parking by permit only” signage and called it a day. That’s not how the law works.

If the towing contract is legitimate, they should be able to produce:

✅ The signed contract with Phoenix Towing

✅ The meeting minutes approving the new enforcement tactics

✅ Proof that all residents were properly notified before enforcement began

But they won’t. Because none of this was done legally.

Here’s the thing about HOAs and property management companies: They count on people just complying because it’s easier than fighting back. But when you ask for proof, they crumble.

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Rachelle’s Masterpiece of an Email Response

After dodging every question, Rachelle sends this gem:

> “I have already replied to all your questions twice today. I do not have unlimited time in the day to keep answering the same questions.”

Let’s translate:

"I answered your questions" = “I sent a vague, unhelpful response and hope you’ll stop asking.”

"I do not have unlimited time" = “I don’t actually know the answers, and I hope you drop it before realizing that.”

"Refer to your CC&Rs" = “I’m hoping you won’t notice that I still haven’t cited a single rule that's been properly voted on, recorded, and implemented properly.”

She then deflects entirely, sending a random vendor payment notice as if that’s supposed to be relevant. This isn’t property management—it’s bullshit artistry.
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Final Thoughts: Why This Matters

This is not just about one bad property manager. This is about an entire industry of incompetence where HOA boards, property managers, and brokers weaponize ignorance and vague rules to enforce whatever the hell they feel like.

If they can’t cite the rule,
If they can’t provide the minutes,
If they can’t show historical precedent,
Then it’s not an legal rule.

And if they try to enforce it anyway? Well, then we escalate.

Rachelle, you may be tired of answering my questions, but you haven’t actually answered a single one. That’s a you problem. Not a me problem.

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